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Service Parts Management Solutions
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Service Parts Management
A key component of effective customer service is having the right parts on hand, in the right location. Planners need a solution that effectively manages large volumes of part combinations and stocking locations to help them avoid carrying high inventories of spare parts.
i2 Service Parts Planner
Determine the right amount of parts to store in the right locations by using a planning solution that enables good spares forecasting, inventory planning, and replenishment planning by:
- Modeling complex service chains more accurately
- Improving forecast accuracy with methods tailored for the service industry
- Minimizing inventory required to meet customer service targets
- Managing large volumes of parts efficiently through exception-based reporting
“i2 helps Southwest make sure that we have the right part, in the right quantity, in the right place, at the right time.This will help us lower inventory costs and keep our cost per air seat mile down to the lowest in the industry. Also, the solutions will help us ensure that the maintenance team can quickly repair the aircraft so that our customers experience no or minimal delays.”
Manager of Inventory Management
Southwest Airlines
Case study: Service Parts Management at Southwest Airlines
As Southwest Airlines grew, the company found that maintaining its fleet of aircraft using its existing legacy system was becoming more challenging. With $325 million tied up in service parts inventory, Southwest recognized that it needed to implement an inventory management solution. After extensively researching solutions providers, Southwest ultimately selected i2 Service Parts Management.
Southwest uses i2 Service Parts Management for forecasting its part location combinations, replenishment planning, and inventory planning. i2 Service Parts Management can help Southwest ensure that the right parts are in stock at the right time, significantly reducing supply chain costs. In addition, Southwest can use i2 Service Parts Management to generate a forecast based on historical usage, as well as deterministic usage.
With i2 solutions, Southwest is better able to keep its planes in the air—where they make the company money—and not grounded due to lack of parts.
Video: Maintaining High Customer Service Levels at Southwest Airlines
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Success Story
Optimizing Service Parts at Tokyo Electron
“The feedback from our customers has been very positive since our implementation of i2 solutions. They’ve noticed the increased support in service levels, as well as improved response time for many of the service parts.”
—Shane Nicholson
Systems Coordinator
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